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Editorial Team

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Accounting

Access business credit scores and find funding for free with Nav

Starting a business takes money. Keeping a business open takes money, too. There’s no way around the fact that capital

Insights

Fast casual vs. fast food: What is the difference?

Customers often have trouble distinguishing between fast casual vs. fast food. After all, both types of eating establishments focus on

Meet the Merchant

Patt’s Guitar Repair

In this installment of Meet the Merchant, we speak to Paris Patt of Patt’s Guitar Repair in the Pico-Robertson neighborhood

Crisis support

Future-proof your business: 2021 refresh

Ever since COVID-19 hit the global economy like a ton of bricks, small businesses have been trying to dig out

Covid-19

Health code violations: What they are & how to prepare for an inspection

Cleanliness is important for any business – regardless of the industry and clientele. As a restaurant owner, however, following sanitation

Meet the Merchant

The Jambalaya Shoppe Acadian

In this installment of Meet the Merchant, we speak to Kathy Fives of The Jambalaya Shoppe Acadian in Baton Rouge,

Covid-19

2021 COVID-19 Relief Bill: A summary for small businesses

The Coronavirus Response and Relief Supplemental Appropriations Act of 2021 (CRRSAA) was signed into law on December 27, 2020 as

Clover apps

New Paycheck Protection Program (PPP) loans: How to qualify and apply

This is a guest post by credit expert Gerri Detweiler, the Education Director for Nav. She has more than three

Holiday

Celebrate National Fun at Work Day

Billed as an opportunity to dress down, partake in office-based games, or enjoy a pizza buffet, National Fun at Work

Meet the Merchant

Iconik Coffee Roasters

In this installment of Meet the Merchant, we speak to Sean Ham of Iconik Coffee Roasters in Santa Fe, New

Covid-19

What the COVID-19 Vaccine Means for Small Businesses

Two coronavirus vaccines have been approved by the FDA. Pfizer and Moderna’s vaccines have both begun rollouts of vaccinations for

Clover apps

Paychex: The power of a single platform for payroll, time and attendance, and HR

A single HCM platform built around a single employee record can help streamline the efficiency of a small business with

Clover comms

A look back at 2020—and a look forward to 2021

If ever there was a year to define the phrase “pay it forward,” 2020 is it. From our frontline and

Covid-19

What is curbside pickup?

As the global pandemic continues to evolve, it’s not surprising that so many Americans are turning to online shopping for

Meet the Merchant

Big Mama’s Kitchen & Catering

In this installment of our Meet the Merchant series, we talk to Gladys Harrison, who owns Big Mama’s Kitchen and

Clover comms

The Green’s greatest hits of 2020

As we wrap up a year the likes of which none of us would have predicted a year ago, we

FSR

6 effective restaurant promotion ideas

In 2019, there were more than one million* restaurants nationwide, with approximately 10,000 new establishments** opening every year. Then COVID-19

Meet the Merchant

Kore Regenerative Medicine

In this installment of our Meet the Merchant series, we chat with Dr. Jordanna Quinn, founder of Kore Regenerative Medicine

product updates

Homebase: Required restaurant employee handbook updates for 2021

After the joy of the holiday season, you as a restaurant owner or manager face a not-so-joyful task: updating workplace

Product News

Homebase: Required retail employee handbook updates for 2021

After the joy of the holiday season, you as a retail business owner or manager face a not-so-joyful task: updating

Customer service

Catering to last-minute shoppers while preserving your sanity

The holiday shopping season started extra early this year. This so-called “Christmas creep” is due in part to Amazon Prime

Clover News

Clover wins Restaurant Smart Terminal Provider of the Year award

The Strawhecker Group (TSG) is proud to announce that Clover® from Fiserv, has won the inaugural Restaurant Smart Terminal Provider

FSR

Turning the tables: Reviewing restaurant review sites

There was a time when the only external sources you needed to monitor were the Yellow Pages, the Better Business

Meet the Merchant

Bulbap Grill

In this installment of our Meet the Merchant series, we speak to Jeff Choi of Bulbap Grill, which has three

Ecommerce

Why you should Google My Business

With the holidays right around the corner, now’s the time to make sure that your online listings are up to

FSR

How to help increase restaurant sales

The hospitality industry is incredibly competitive. As such, knowing how to increase restaurant sales is essential for long-term growth. This

Meet the Merchant

Kwame A. Michel, Inc.

In this installment of our Meet the Merchant series, we talk to Kwame A. Michel, founder and owner of the

holiday2020

12 reasons to sing the praises of Clover Online Ordering

In the twelfth month of 2020, my Clover® said to me… I’ve got twelve reasons why your business should use

App updates

Guide to a Winning Job Posting Strategy: How to Find the Right Candidates

Approximately 82% of small business owners say fewer than half of their job applicants are qualified.2 To attract skilled talent,

holiday2020

The importance of Giving Tuesday for small business

Giving Tuesday is a global movement that encourages people to intentionally take a day to do something good for others

holiday2020

American Express: The community impact of shopping small

With the holiday season upon us, it’s important to be thoughtful about where we shop. This applies only to us

Covid-19

QR codes for restaurants: Helping your business adapt to the pandemic

Introduced in 1994, the Quick Response (QR) code is a two-dimensional barcode designed to store information.* It was originally used

holiday2020

Giving thanks to our merchants

This year, Thanksgiving feels a lot different. It’s a difficult world we are living in, and we know that many

Ecommerce

American Express: Plan now for successful online holiday sales

2020 has not been a normal year—neither in life nor in business. If you’re a small business, the adaptations and

Meet the Merchant

Destiny Farm Cattle

In this installment of Meet the Merchant, we speak to Hendrick Leibrandt of Destiny Farm Cattle in Medina, Ohio. Hendrick

FSR

Understanding restaurant profit margins and their importance

As a restaurant owner, you want to keep sales high and costs low. Doing so maximizes your “net” profit –

Clover apps

Three questions to ask as you plan for the holidays

For many retailers, the holiday season is rich with revenue opportunity—even in the age of COVID. Historically, on average over

Mobile

Tap or dip? Are contactless cards safer than chip cards?

Most credit cards in the U.S. now come with embedded EMV chips. The magstripe presented on older cards was easier

Meet the Merchant

Reyna’s Tacos

Our Meet the Merchant series features Q&As with real-world Clover merchants. In today’s installment, we speak with Leslie Reyna of

FSR

Average restaurant revenue and what it means to your business

Average restaurant revenue describes the total amount of money your establishment generates (on average) every day, week, month, or year.

Ecommerce

7 tips to turn holiday shoppers into loyal customers

Holiday seasons historically offer a key opportunity for building customer loyalty. In a normal year, shops can reach out to

Insights

4 reasons why winning awards is important for your business

The average U.S. consumer experiences over 1,600 advertising messages every day. These ads are primarily digital, with only two percent

App updates

Building Your Team? Here’s What You Need to Know About Payroll

So you’ve made your first hire and started building your team. Congratulations! This is a huge moment for business owners.

Meet the Merchant

Drummer Imports Service & Sales Center

Our Meet the Merchant series features Q&As with real-world Clover merchants. Today we talk to Anthony D. Drummer, owner of

Guides

What is POS (point of sale) software?

Point of sale (POS) software is the technology retailers, restaurants, and other businesses use to accept in-person payment. Whether installed

Clover apps

Holiday promotions that won’t break the bank

Smart and effective marketing starts with a strategy. Before planning out specific promotions, businesses should think through what they are

Meet the Merchant

Sweetberry

Our Meet the Merchant series features Q&As with real-world Clover merchants. In today’s installment, we talk to Desi Saran, Founder

Product News

Restaurants Enhance Touchless Dining Experience with Scan to Order from Clover

New feature enables restaurants to create digital menus accessible with QR codes and allows customers to order food, pay their

Money management

Why you should refresh your tipping policies

Data from 2020 shows that 15.6 million restaurant employees in the United States are dependent on tips for their salary.

Back2Business

Spotlight on Brooklyn Tea

While COVID-19 has pushed many small businesses to the edge, it hasn’t dampened the entrepreneurial spirit for those who believe

Back2Business

Spotlight on Brown Butter

For many small businesses, adjusting to a new normal in the midst of COVID-19 means finding new ways to do

Back2Business

Spotlight on Daddy Greens

The journey back from the economic effects of COVID-19 has been a long road for many small businesses. that’s why

Meet the Merchant

Diedrich Espresso

Our Meet the Merchant series features Q&As with real-world Clover merchants. In today’s installment, we talk to Jasmine Diedrich. Diedrich

FSR

How to make the 2020 Holiday Calendar work for you

We’ve all grown used to the holiday shopping rhythm. First comes Spooky Season, topped off by Halloween. Come November 1st,

FSR

Sushi Lab

Our Meet the Merchant series features Q&As with real-world Clover merchants. Read our full catalog for innovative ideas and real-life

App updates

Make hiring easy with JazzHR

Just months ago, unemployment was at a 50-year low, roughly 3.5%. Recently, this changed drastically with states currently on lockdown

Covid-19

Silver linings in the age of COVID

Restaurants and bars have been among the businesses most hurt by the pandemic and the associated economic slowdown. As of

Accounting

10 ways to reduce anxiety for yourself and your employees

To say that 2020 has been an unusual year is a mighty understatement. For most businesses, families, and individuals, this

Meet the Merchant

LuLu’s Mexican Food

Our Meet the Merchant series features Q&As with real-world Clover merchants. Read our full catalog for innovative ideas and real-life

Holiday

What does Amazon Prime Day 2020 mean for your small business?

Amazon Prime Day is one of the largest shopping days of the year. Over the past five years, the retail

Meet the Merchant

Un Solo Sol

Our Meet the Merchant series features Q&As with real-world Clover merchants. Read our full catalog for innovative ideas and real-life

Meet the Merchant

Ricky Styles Studio

Our Meet the Merchant series features Q&As with real-world Clover merchants. Read our for innovative ideas and real-life stories of

Clover apps

Scan to Order helps make dining in safer—and enjoyable again

The COVID-19 pandemic won’t last forever, but we will be dealing with it for the foreseeable future. It’s affected the

Meet the Merchant

Physical Therapy of Milwaukee

Our Meet the Merchant series features Q&As with real-world Clover merchants. Read our full catalog for innovative ideas and real-life

App updates

App update: Homebase

Running a small business is never easy. There’s always paperwork to be done, products to research, and customers to care

Meet the Merchant

JoJoseph Photography

Our Meet the Merchant series features Q&As with real-world Clover merchants. Read our full catalog for innovative ideas and real-life

Minority-owned

Getting Back2Business: grants for minority-owned businesses

With the ongoing COVID-19 crisis still having detrimental effects on many small businesses, we are actively working on ways to

Customer service

How to deal with difficult customers during the pandemic

Customers have been known to behave badly from time to time. They’ve yelled at employees. They’ve shoplifted. They’ve attempted to

Clover apps

Clover Gift Cards are going digital

Responding to the COVID-19 crisis has required a lot of creativity. Many dining establishments have had to pivot to curbside

Covid-19

El Barrio Neighborhood Tacos

Our Meet the Merchant series features Q&As with real-world Clover merchants. Read our full catalog for innovative ideas and real-life

Covid-19

Coronavirus Financial Relief Available to Businesses as of May 21, 2020

To help you navigate the ever-changing resource landscape, we’ve compiled a list of federal, state, local, corporate, non-profit and trade

Accounting

COVID-19 Services Survival Guide

Like many other sectors, small businesses in the service industry have been hit hard by the outbreak of COVID-19. According

Covid-19

Magnolia Emporium

Our Meet the Merchant series features Q&As with real-world Clover merchants. In our first three articles, we talked to Ludwig’s

Biz ops

Clover Rapid Deposit: Get your money instantly at no cost

Cash flow is often a concern for small business merchants. This is even more true during the coronavirus pandemic. The

Clover apps

COVID-19 Retail Survival Guide

During the COVID-19 crisis, small business retailers have faced unprecedented financial distress. One analyst estimates that coronavirus could lead to

Clover apps

You need e-commerce more than ever. Here’s how to do it right.

Small merchants are facing an unprecedented financial crisis caused by the novel coronavirus. One investment firm estimated that total foot

Covid-19

Onyx Coffee Lab

Earlier this year, we launched a new series called Meet the Merchant, Q&As with real-world Clover merchants. In our first

Clover apps

The COVID-19 Customer Engagement toolkit

Of all the things that vie for your attention as a merchant, from cash flow and inventory to staffing and

Covid-19

Tin Pot Creamery

Earlier this year, we launched a new series called Meet the Merchant, Q&As with real-world Clover® merchants. In our first

Covid-19

COVID-19 Guide: The U.S. CARES Act

The Clover COVID-19 Resource Guide provides small businesses with an informational summary of the various measures contained in the CARES Act. The CARES

Covid-19

COVID-19 Restaurant Survival Guide

Restaurants are among the many small businesses struggling during the COVID-19 pandemic. Guests are staying home and meals are mostly

Covid-19

FAQs for CARES Act Paycheck Protection Program (PPP) Loans

The Coronavirus Aid Relief and Economic Security Act (CARES Act) includes a number of programs to help small business owners.

Biz ops

Take your business online quickly with Clover

Earlier this week, we posted an article about how to get your restaurant ready to take online orders through your

Biz ops

Need to set up online ordering fast? Here’s how.

As the COVID-19 crisis continues to unfold, one of the best things we can all do is stay home as

Biz ops

Maintain safe distancing with Virtual Terminal

In the midst of the COVID-19 emergency, it is imperative to comply with shelter-in-place orders, maintain social distance, and minimize

Biz ops

Keeping your sales safe & sanitary

Sales transactions are crucial to healthy businesses. Disruptive events like health emergencies, whether localized or more global in nature, can

Clover comms

We are all in this together

The past few weeks have seen a significant disruption to our lives, work, and the economy, caused by what is

Money management

Redesign your mental model: Use tax season to build better habits

That madcap time of year we call tax season is here with a vengeance. Not all of us handle our

Crisis support

Recession-proof your business: How customer engagement can be insurance against recession

Recessions, like taxes, are inevitable. They are part of the natural life cycle of a healthy economy; and, while we

FSR

How to give restaurant guests more control over getting the check

Imagine you’ve had a great meal at your favorite new restaurant. Service was attentive and swift, conversation was pleasant, and

FSR

10+ Spring holiday promotional ideas to help your restaurant business flourish

Did you read our holiday suggestions for retail and service businesses and think “but what about my restaurant?” We know how

FSR

Ludwig’s German Table

We’re launching Meet the Merchant—a Q&A series with real-world Clover merchants. We share best practices, lessons learned, tips for getting

Accounting

Merchant account vs. business bank account

If you’re just setting up a business, it can be confusing figuring out how to process credit card payments, deposit

Ecommerce

Payment gateway vs. payment processor: What is the difference?

Payment gateway and payment processor are two key links in the payment processing chain. As a business owner, you’ve probably

Insights

How different age groups prefer to pay

Cash is still king…or is it? Roughly 3 out of 10 adults don’t use paper money at all — and

Mobile

What is peer-to-peer transfer? What are the pros and cons?

Technically speaking, every transaction is a peer-to-peer (P2P) transfer. Whether you’re using cash, credit cards or ACH payments, there is

Ecommerce

The positive impact of social media on eCommerce

When the internet first came out, it began as a competitive advantage for every business that embraced it. Very quickly,

Insights

10 top shows and documentaries for entrepreneurs on Netflix, Amazon Prime, and YouTube

Launching a new business isn’t easy. There’s a lot of uncertainty involved as you invest countless hours and money developing

Guides

How to start a small business in 9 simple steps

Starting a new business can be an exciting experience, but it can also quickly become stressful as you step out

Ecommerce

6 best practices for securing your eCommerce website

Your eCommerce website is always open 24/7, 365 days a year. That’s why you chose to do eCommerce business, so

Money management

4 benefits of a merchant account

You might be wondering if a merchant account is beneficial for your business. Perhaps you’re a small, at-home operation, and

Accounting

Merchant cash advance vs. bank loans: Pros and cons

Picture this: Business is going well — and because you have a merchant account, the credit card sales keep rising

Marketing

How to uncover broken links on your website

Does your website have broken links that cause frustration for your visitors and prevent Google from ranking you on the

Marketing

10 free & easy ways to drive traffic to your website

If you’re like most businesses, you want more traffic to your website so you can sell more, increase revenue, and

Clover apps

Connect your business to your community with a new Clover app

Running a small business, you already know how important it is to build a relationship with your community. Likely, you’re

Holiday

September promo calendar: More than back-to-school

Looking for ways to spice up your September celebrations? Check out the latest installment in our Holiday Calendar series.

Customer service

How to handle difficult customers effectively

Difficult customers are a fact of life for small business owners. You can’t please every customer every day. Even with

Holiday

August promo calendar: Holding on to summer fun

Looking for ways to spice up your August celebrations? Check out the latest installment in our Holiday Calendar series.

Security

2FA: What it is & why it’s crucial for merchant security

Small businesses are prime targets for average hackers looking to score valuable information. Think about it: these merchants possess customer

FSR

The Most Head-Turning Things We Saw at the 2019 National Restaurant Association (NRA) Show

Walking the halls of the annual National Restaurant Association (NRA) trade show is always illuminating – and 2019’s show was

Biz ops

How Quick Service Restaurants can remix menu flavors to maximize fun & profit

“When you eat a doughnut, you really want to be happy,” says founder and ownerpreneur of Sublime Doughnuts Kamal Grant.

Loyalty

Business accelerators: How mobile coupons can boost foot traffic & drive sales

The coupon is a handy marketing tactic that dates back to the late 1800s and is still a staple in

FSR

QSRs, it pays to get creative with food promotions. Here’s how one Clover merchant did it.

Meet Matthew Ling. Matt runs three restaurants in the heart of downtown Newark, New Jersey: Mercato Tomato Pie, Noodle Shop

Payments & processing

What small businesses should look for in a POS system

Choosing the right point-of-sale system for your business is like hiring a new employee. Each POS system comes with its

Accounting

New & notable in the Clover App Market: June 2017

Summer is here, and what better way to celebrate than by spending less time in the weeds of your business

Clover apps

6 tactics for unifying the front and back of house for restaurants

There are many moving parts in a restaurant—chefs developing recipes, line cooks mastering their art, servers trying to make diners

Insights

Business trends & research roundup: millennial customers

What are the experts, surveys and latest research reports saying about appealing to and retaining millennial customers? Welcome to our monthly

Loyalty

3 things to consider when structuring your loyalty program

Though you may have not always have been a planner in your personal life, it’s a fact that you have

Holiday

5 tips for getting your piece of the holiday shopping frenzy

For many retailers, the holiday season is still a pivotal time of year with nearly 20% of annual retail sales

Mobile

Forget the iPhone headphone jack: The new Clover Go has you covered

When you’re running a small business, it can sometimes seem that just as you have all your technology needs covered

Payments & processing

Clover clocks in at less than three seconds for EMV transactions

While others are busy chipping away at EMV transaction times, Clover has already set the pace.

Marketing

Seattle’s FROST Has a Delicious Marketing Plan

How many bakeries do you pass on your way to work in the morning? If you’re craving a doughnut, how

Ecommerce

3 customer insights hidden in your Google Analytics

If you’re looking for ways to improve sales and need some ideas, try checking out what your data tells you.

Customer service

It’s a sign: Best practices for in-store signage

As a business owner, you’re always busy. Even the smallest distraction can throw your whole day off. That’s why the

Ecommerce

Make your site stand out with Clover Online Store

Let’s be honest—a lot of retailers are working with websites that might not be doing all they can to help