In this installment of our Meet the Merchant series, we chat with Dr. Jordanna Quinn, founder of Kore Regenerative Medicine in Golden, Colorado. Kore Regenerative Medicine takes a holistic approach to patient treatment, offering everything from Sports Medicine to Botox to IV therapy. Dr. Quinn shares how she discovered osteopathy, how her practice pivoted during the Coronavirus pandemic, and why she feels Clover is the right point-of-sale system for treating patients on-the-go.
Clover: Hi Dr. Quinn. Can you tell us the origin story of Kore Regenerative Medicine?
Dr. Jordanna Quinn: I’ve wanted to be a doctor for as long as I can remember. I remember being in seventh grade and watching a video of an eye surgery. That was the moment I knew I wanted to be a doctor. I’ve always been a people person, and always liked medicine and biology and science. Medicine just clicked for me.
I spent time volunteering to help my candidacy for medical school, and a lot of physicians I met weren’t that approachable or nice. It made me feel a little disillusioned with medicine. I realized I was more interested in health and wellness than traditional medicine—I wanted to improve people’s lives. That led me to learn more about Chinese medicine and Ayurveda and many other types of medical practices throughout the world.
Those areas of medicine were not science-based enough for me at the time, which is how I found osteopathy. I went to traditional medical school and trained in Physical Medicine and Rehabilitation, on top of my osteopathy training. I learned a more holistic approach,—not to treat pain with ibuprofen or with another pill if there was a way to use my hands to make a change in the body.
When I completed my residency, I joined a very traditional, Western medical practice. I was doing pain management and a little bit of sports medicine, a lot of spinal injections. I wasn’t aligned with my goal to improve people’s lives with medicine. I felt like I was begging people to take care of themselves. I’d prescribe high dose medication or an injection and send a patient on their way. There was nothing holistic or preventative about our approach.
This experience led me to start Kore Regenerative Medicine. The goal of Kore Regenerative Medicine is to provide patients with exceptional care. When a patient comes to see me, we spend time talking about their health and performance goals. If they’re injured, we try to get them back to feeling good without surgery via regenerative medicine. My patients are looking to be “hot and healthy,” inside and out.
Clover: Kore also offers aesthetic procedures, immunity boosting, and other services. How did those services come about?
Quinn: I come from a rehab medicine background, so the core focus of the practice is sports medicine and pain management: using regenerative medicine to help prevent the need for surgery. But people who want to feel good also want to look good, which is how the aesthetics component came to be.
My patients started asking me, “You’re helping me with my health—can you help me look as good as I feel?” I view the aesthetic aspect of my practice as a piece of the whole picture. What I try to do with every patient is find the root cause of their issue. That could mean learning about someone’s family medical history, investigating diet and gut health, or looking at someone’s hormones instead of automatically prescribing an antidepressant.
I really focus on what I believe is true health. Everyone has different genetics that they’re dealing with, a deck of cards they’ve been dealt since the time they were born. But you can really have an impact on your own genetics by a focused diet and exercise routine. When people come into my office, we typically talk about many of those facets of care. I don’t necessarily bring up aesthetics unless they ask me to, but it all boils down to feeling and looking great. People want to feel like they’re 25 forever!
Clover: Tell us about your relationship with Clover. How do you use Clover at Kore Regenerative Medicine?
Quinn: We have a Clover Flex. I like the way Clover looks, and that it’s easy to use. You insert a card or swipe it, or even tap it. I like that it’s connected with apps and that it integrates with QuickBooks. When I discovered Clover, it was the ease-of-use that sold me. And it looks cool! I have a modern, high-end medical practice. I didn’t want a clunky dial up system that didn’t look good.
Additionally, I travel to different spas to offer our aesthetics services. I like that I can bring the Flex with me to those appointments.
Clover: Can you share a little about how the COVID-19 pandemic has affected your business?
Quinn: When the pandemic first hit, I was a little confused as to whether or not I was considered an essential service. I’m no one’s primary care doctor, officially. I was going to close my business, but I had patients telling me to stay open because I was an essential doctor. I ended up staying open and decreasing my office hours. Because I never relied on insurance billing, I was already hosting many phone and telemedicine appointments—that hasn’t changed.
As for in-person appointments, our sanitation standards are extremely high, and that really hasn’t changed either. We don’t have more than two people in a room at the same time, and we’re trying to schedule people a little bit further apart.
My practice has definitely been slower than usual. Fortunately, I offer IV therapies, which have become extremely popular during the pandemic. IV therapies can boost your immune system. They won’t prevent coronavirus, but if someone is sick, a high dose of Vitamin C is going to help boost their immune system.
Clover: What advice do you have for other medical professionals who are facing the same issues right now with this crisis?
Quinn: I think being there for your patients is very important. It could be as simple as sending an email to let your patients know that you’re open for business, or that you’re truly here for them with things like mental and physical health. As doctors, we are a sounding board for patients. I’m not a psychiatrist, but I talk to patients about mental health and about stress and anxiety, especially during these stressful times.
I think diversifying your services is a good option if your practice is suffering. Adding another service like IV therapy is a way to offer patients something they really want. Patients really appreciate that we do IVs to help keep them healthy.
I’m offering an online course for physicians or medical practices who want to learn more about adding IV therapies to their practice—you can find it here or email me at email@example.com. You can follow us @koremedicine if you want to learn more about our practice and the services we offer.
Read more of our Meet the Merchant stories for real-life stories of small businesses in action all over the country.