Customer service

Customer service

Why is the post-purchase customer experience important in the retail industry?

A successful sales process should require diverting some of your time and...

Run your business

Bar management: Improving operations with your bar POS system

Bar POS systems can make it easier for your staff to deliver...

Full Service Restaurants (FSR)

How you can use QR code ordering to make your restaurant service more personal

QR codes can help restaurants boost efficiency, streamline operations, and create even...

Run your business

5 AI tools for small business and how to use them

New small business AI tools can take on a lot of time-consuming...

Meet the Merchant

5 retail checkout counter ideas to help improve the customer experience

A well-designed cash wrap experience can do wonders for your customer's experience...

Inspiration

4 simple and creative ways to ask for tips at your business 

The traditional practice of tipping is adapting to changing times, economic pressures,...

Marketing

Should your business harness the power of QR codes?

In today’s digitally driven world, QR codes have become a game-changer for...

Retail

How to harness the power of shopping music for your business

Choosing the right in-store music for your business is important. It sets...

Customer service

What is a prix fixe menu?

In the ever-evolving realm of fine dining restaurants, a prix fixe menu...

Personal services

7 ways to help reduce client no-shows at your service business

For a service business, client no-shows aren’t just an inconvenience, they can...

Social media

How to interact with your customers on Facebook and other social media

Effective communication on social media is especially important for small businesses to...

Run your business

Small business shipping 101

Shipping is an important part of the customer experience. The ability to...

Clover app partners

Customer appointment scheduling becomes commonplace

In other instances, the phone ringer may not be heard; the call...

Ecommerce

How to optimize the eCommerce checkout flow for your business

Optimizing the eCommerce checkout process is essential for small businesses. Here are...

Meet the Merchant

How Clover helps retailers run their businesses: Rewards and support edition

Running a retail business can feel like keeping a whole dinner set...

Loyalty

How to create engaging customer loyalty programs: 3 steps to consider

Not only do they help create a positive customer experience, but they...

Full Service Restaurants (FSR)

How to conduct alcohol server training: A guide for restaurants and bars

Careless alcohol service can have dire consequences, but alcohol server training can...

Full Service Restaurants (FSR)

12 restaurant entertainment ideas to keep guests coming back

Restaurant entertainment has come a long way since the age of lounge...

Retail

5 common sales objections and how to overcome them

Overcoming objections is a frequent challenge in retail, and addressing them is...

Staffing

How to create employee incentive programs for your small business

Employee incentive programs come in all shapes and sizes, making it somewhat...

Inspiration

3 local bookstores on harnessing the power of community

Local bookstores generate love like no other business. These three shops have...

Staffing

Business owners share tips on hiring teens for the summer

Hiring teenagers can be a great short-term solution for your business’s season,...

Customer service

How to respond to negative reviews

Either way, the impact is the same once those reviews are out...

Customer service

What is the Voice of the Customer (VoC)?

Thanks to technology, businesses now have faster and more accurate ways of...

Full Service Restaurants (FSR)

What is fine dining? Here’s a guide for creating a special restaurant experience

There’s something gratifying about providing this special experience for others — which...

Marketing

How to ask for feedback from customers

Getting feedback is hard. Just think about all the purchases you’ve made...

Customer service

Help improve customer retention with these 6 tips

What is customer retention? How do you go about fostering loyalty among...

Biz ops

5 small business trends & practices that aren’t going away post-pandemic: services edition

Getting back to normal won’t mean getting back to the way things...

Meet the Merchant

What is BOPIS?

Already popular before COVID-19, both these trends will likely remain permanent fixtures...

Insights

5 small business trends & practices that aren’t going away post-pandemic: retail edition

These trends shaped the retail industry during COVID-19 and will continue to...

Covid-19

Creating a contactless payment experience

No swiping or dipping cards at a credit card reader No touching...

Ecommerce

6 reasons to start using Clover Customer Engagement now

From managing customer feedback, offering special promos, or rewarding your best customers,...

Insights

The cashierless store trend

Some retailers may be reluctant about using the “honor system” when it...

Customer service

Catering to last-minute shoppers while preserving your sanity

The holiday shopping season started extra early this year. This so-called “Christmas...

Payments & processing

4 reasons your restaurant needs scan to order now

This Scan to Order feature creates a fully contactless ordering and payment...

Customer service

How to deal with difficult customers during the pandemic

The pandemic has brought a host of new challenges for small business...

Meet the Merchant

Hair Studio 18

Join us as we chat with Kat Jones, owner of Hair Studio...

Clover app partners

Keep your customers engaged with Feedback and Rewards

As we outlined in the first segment of this two-part series, customer...

Ecommerce

Take your business online quickly with Clover

As the COVID-19 crisis continues to unfold, one of the best things...

Customer service

How to handle difficult customers effectively

Whether it’s because someone on your staff made a mistake or because...

Marketing

Great buzz is bringing in the customers, but derailing the customer experience

We should all be so lucky to score great buzz. That is,...

Marketing

How & why to offer a referral discount

Referral programs that reward customers for bringing in new business can boost...

Biz ops

How to increase ticket size at your restaurant

Any successful restaurant owner knows that, in order to thrive, they need...

Biz ops

How smart restaurants deal with rising labor costs

Hourly wages in the restaurant industry are on the rise. For merchants...

Customer service

How to make an unbeatable in-restaurant experience

Today’s consumers have more options to choose from than ever for dining...

Customer service

Merchant talkback: What’s your biggest business challenge and how are you handling it?

Wondering how neighboring business get through their biggest challenges? Here’s how they’re...

Payments & processing

7 best practices to get your business paid on time

Small businesses lose out on $285 billion every year due to unpaid...

Biz ops

Win the waiting game: How to keep customers from leaving when tables are full – Part 2

Want your restaurant’s popularity to last? There is a right and wrong...

Customer service

Win the waiting game: How to keep customers from leaving when tables are full – Part 1

Want your restaurant’s popularity to last? There is a right and wrong...

Customer service

Launch a VIP customer rewards program

Today, thanks to the robust yet easy-to-use analytics packages rolled into today’s...

Customer service

Four smart ways you should approach your gift cards program

Gift cards are far from a last-minute gifting option. In fact, people...

Customer service

How are minimum-wage hikes impacting your business?

Whether or not your state’s rate has already gone up, it’s smart...

Accounting

CRM for small businesses

Is your customer service spot on every time? Do you follow up...

Biz ops

What’s the sweet spot for your return policy?

Designing a return policy for your small business can be tricky. You...

Customer service

Is your cashier checkout script boosting profits?

A customer’s checkout experience is a critical point where you can boost...

Customer service

5 questions to ask before discontinuing a product

Discontinuing a product without taking your customers or your sales data into...

Customer service

5 questions to ask when a customer has a complaint

Customer complaints can be high-alert moments. Small business owners risk not only...

Biz ops

3 reasons to keep your shop’s countertops clutter-free

Need a tidier workspace? This post will take a quick look at...

Customer service

How to reassure your staff when business is slow

When business is noticeably slow, employees tend to worry about their jobs....

Customer service

It’s a sign: Best practices for in-store signage

So, how can you keep things flowing smoothly through your store? One...