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Customer service

How to ask for feedback from customers

Getting feedback is hard. Just think about all the purchases you’ve made...

5 small business trends & practices that aren’t going away post-pandemic: food & beverage edition

As we slowly begin to exit the pandemic, there’s light at the...

Customer service

Help improve customer retention with these 6 tips

What is customer retention? How do you go about fostering loyalty among...

Customer service

10 retail checkout counter ideas to help improve the customer experience

Fortunately, there are strategies you can adopt to help make shopping in...

5 small business trends & practices that aren’t going away post-pandemic: services edition

Getting back to normal won’t mean getting back to the way things...

Meet the Merchant

What is BOPIS?

Already popular before COVID-19, both these trends will likely remain permanent fixtures...

5 small business trends & practices that aren’t going away post-pandemic: retail edition

These trends shaped the retail industry during COVID-19 and will continue to...

Creating a contactless payment experience

No swiping or dipping cards at a credit card reader No touching...

6 reasons to start using Clover Customer Engagement now

From managing customer feedback, offering special promos, or rewarding your best customers,...

The cashierless store trend

Some retailers may be reluctant about using the “honor system” when it...

Customer service

Catering to last-minute shoppers while preserving your sanity

The holiday shopping season started extra early this year. This so-called “Christmas...

Scan to Order helps make dining in safer—and enjoyable again

This Scan to Order feature creates a fully contactless ordering and payment...

Customer service

How to deal with difficult customers during the pandemic

The pandemic has brought a host of new challenges for small business...

Meet the Merchant

Hair Studio 18

Join us as we chat with Kat Jones, owner of Hair Studio...

Keep your customers engaged with Feedback and Rewards

As we outlined in the first segment of this two-part series, customer...

Take your business online quickly with Clover

As the COVID-19 crisis continues to unfold, one of the best things...

Customer service

How to handle difficult customers effectively

Whether it’s because someone on your staff made a mistake or because...

Great buzz is bringing in the customers, but derailing the customer experience

We should all be so lucky to score great buzz. That is,...

How & why to offer a referral discount

Referral programs that reward customers for bringing in new business can boost...

How to increase ticket size at your restaurant

Any successful restaurant owner knows that, in order to thrive, they need...

From food truck to storefront: The concise guide to opening your first permanent location

How do you know if, when, and how to take your show...

How smart restaurants deal with rising labor costs

Hourly wages in the restaurant industry are on the rise. For merchants...

Customer service

How to make an unbeatable in-restaurant experience

Today’s consumers have more options to choose from than ever for dining...

Customer service

Merchant talkback: What’s your biggest business challenge and how are you handling it?

Wondering how neighboring business get through their biggest challenges? Here’s how they’re...

7 best practices to get your business paid on time

Small businesses lose out on $285 billion every year due to unpaid...

Win the waiting game: How to keep customers from leaving when tables are full – Part 2

Want your restaurant’s popularity to last? There is a right and wrong...

Customer service

Win the waiting game: How to keep customers from leaving when tables are full – Part 1

Want your restaurant’s popularity to last? There is a right and wrong...

Customer service

Launch a VIP customer rewards program

Today, thanks to the robust yet easy-to-use analytics packages rolled into today’s...

Customer service

Four smart ways you should approach your gift cards program

Gift cards are far from a last-minute gifting option. In fact, people...

Customer service

How are minimum-wage hikes impacting your business?

Whether or not your state’s rate has already gone up, it’s smart...

CRM for small businesses

Is your customer service spot on every time? Do you follow up...

What’s the sweet spot for your return policy?

Designing a return policy for your small business can be tricky. You...

Customer service

Is your cashier checkout script boosting profits?

A customer’s checkout experience is a critical point where you can boost...

Customer service

5 questions to ask before discontinuing a product

Discontinuing a product without taking your customers or your sales data into...

Customer service

5 questions to ask when a customer has a complaint

Customer complaints can be high-alert moments. Small business owners risk not only...

3 Reasons to keep your shop’s countertops clutter-free

Need a tidier workspace? This post will take a quick look at...

Customer service

How to reassure your staff when business is slow

When business is noticeably slow, employees tend to worry about their jobs....

Customer service

It’s a sign: Best practices for in-store signage

So, how can you keep things flowing smoothly through your store? One...