Customer service
3 local bookstores on harnessing the power of community
Local bookstores generate love like no other business. These three shops have...
Business owners share tips on hiring teens for the summer
Hiring teenagers can be a great short-term solution for your business’s season,...
Small business shipping costs 101
Unfortunately, the bulk of these small business shipping costs fall to you,...
What is the Voice of the Customer (VoC)?
Thanks to technology, businesses now have faster and more accurate ways of...
Full Service Restaurants (FSR)
What is fine dining? Here’s a guide for creating a special restaurant experience
There’s something gratifying about providing this special experience for others — which...
How to ask for feedback from customers
Getting feedback is hard. Just think about all the purchases you’ve made...
5 small business trends & practices that aren’t going away post-pandemic: food & beverage edition
As we slowly begin to exit the pandemic, there’s light at the...
Help improve customer retention with these 6 tips
What is customer retention? How do you go about fostering loyalty among...
10 retail checkout counter ideas to help improve the customer experience
Fortunately, there are strategies you can adopt to help make shopping in...
5 small business trends & practices that aren’t going away post-pandemic: services edition
Getting back to normal won’t mean getting back to the way things...
What is BOPIS?
Already popular before COVID-19, both these trends will likely remain permanent fixtures...
5 small business trends & practices that aren’t going away post-pandemic: retail edition
These trends shaped the retail industry during COVID-19 and will continue to...
Creating a contactless payment experience
No swiping or dipping cards at a credit card reader No touching...
6 reasons to start using Clover Customer Engagement now
From managing customer feedback, offering special promos, or rewarding your best customers,...
The cashierless store trend
Some retailers may be reluctant about using the “honor system” when it...
Catering to last-minute shoppers while preserving your sanity
The holiday shopping season started extra early this year. This so-called “Christmas...
Scan to Order helps make dining in safer—and enjoyable again
This Scan to Order feature creates a fully contactless ordering and payment...
How to deal with difficult customers during the pandemic
The pandemic has brought a host of new challenges for small business...
Keep your customers engaged with Feedback and Rewards
As we outlined in the first segment of this two-part series, customer...
Take your business online quickly with Clover
As the COVID-19 crisis continues to unfold, one of the best things...
How to handle difficult customers effectively
Whether it’s because someone on your staff made a mistake or because...
Great buzz is bringing in the customers, but derailing the customer experience
We should all be so lucky to score great buzz. That is,...
How & why to offer a referral discount
Referral programs that reward customers for bringing in new business can boost...
How to increase ticket size at your restaurant
Any successful restaurant owner knows that, in order to thrive, they need...
From food truck to storefront: The concise guide to opening your first permanent location
How do you know if, when, and how to take your show...
How smart restaurants deal with rising labor costs
Hourly wages in the restaurant industry are on the rise. For merchants...
How to make an unbeatable in-restaurant experience
Today’s consumers have more options to choose from than ever for dining...
Merchant talkback: What’s your biggest business challenge and how are you handling it?
Wondering how neighboring business get through their biggest challenges? Here’s how they’re...
7 best practices to get your business paid on time
Small businesses lose out on $285 billion every year due to unpaid...
Win the waiting game: How to keep customers from leaving when tables are full – Part 2
Want your restaurant’s popularity to last? There is a right and wrong...
Win the waiting game: How to keep customers from leaving when tables are full – Part 1
Want your restaurant’s popularity to last? There is a right and wrong...
Launch a VIP customer rewards program
Today, thanks to the robust yet easy-to-use analytics packages rolled into today’s...
Four smart ways you should approach your gift cards program
Gift cards are far from a last-minute gifting option. In fact, people...
How are minimum-wage hikes impacting your business?
Whether or not your state’s rate has already gone up, it’s smart...
What’s the sweet spot for your return policy?
Designing a return policy for your small business can be tricky. You...
Is your cashier checkout script boosting profits?
A customer’s checkout experience is a critical point where you can boost...
5 questions to ask before discontinuing a product
Discontinuing a product without taking your customers or your sales data into...
5 questions to ask when a customer has a complaint
Customer complaints can be high-alert moments. Small business owners risk not only...
3 Reasons to keep your shop’s countertops clutter-free
Need a tidier workspace? This post will take a quick look at...
How to reassure your staff when business is slow
When business is noticeably slow, employees tend to worry about their jobs....
It’s a sign: Best practices for in-store signage
So, how can you keep things flowing smoothly through your store? One...