All stories

Meet the Merchant

The Batty Lady

Alicia Campbell started quilting at the age of 12. Now, she’s traveling across … Read more
Woman checking text messages on city street

Guides

A concise guide to SMS marketing best practices

SMS marketing is an affordable way to connect with customers and boost your … Read more
Owner of Hair Studio 18

Customer service

Hair Studio 18

Join us as we chat with Kat Jones, owner of Hair Studio 18 … Read more
Restaurant manager looking at papers

Full Service Restaurants (FSR)

How to write a great restaurant shift report (with an example)

Completing a daily shift report helps you share information with your team and … Read more
Touching phone screen

Mobile

4 different types of mobile payment systems

Mobile phones no longer function exclusively as communication devices. From alarm clocks to … Read more
Group of coffee drinks

Insights

Designing social ads for your business that really work

You probably already know that social media is a free (or low-priced) way … Read more
Hands exchanging to go cups

Full Service Restaurants (FSR)

6 ways coffee shops can partner with other local businesses

Coffee shops have a lot of visibility within their community since they appeal … Read more
Person making eCommerce transaction

Ecommerce

6 best practices for securing your eCommerce website

How eCommerce fraud happens When customers pay for goods or services on your … Read more
masked server in a restaurant

Clover app partners

New Paycheck Protection Program (PPP) loans: How to qualify and apply

It’s a new year, and there are new opportunities for federal grants and … Read more
Collage of Hispanic business owners

Meet the Merchant

Celebrating Hispanic Small Businesses

In this installment of Meet the Merchant Remix, we’re celebrating Hispanic and Latinx … Read more
Inside of a cafe

Biz ops

Business scenario: Managing your overhead costs

Managing your overhead costs can make or break your business. If your fixed … Read more
Entering information in POS system

Guides

What is Customer Relationship Management (CRM)?

Customer relationship management (CRM) allows a business to manage and analyze contact with … Read more
Person taking survey on phone with smileys above

Customer service

Why is the post-purchase customer experience important in the retail industry?

A successful sales process should require diverting some of your time and attention … Read more
Jeweler using pliers to make a necklace

Insights

Jewelry store supplies and equipment needed for opening day

For new business owners, choosing the right jewelry store equipment can be complicated … Read more
Gen Z entrepreneur looking at phone

Guides

The Gen Z entrepreneur’s guide to starting a business

Gen Z could be considered the most entrepreneurial generation. Here, we take a … Read more
Glasses clinking during toast

Full Service Restaurants (FSR)

How to market your restaurant space for special events

Succeeding in the event-planning world takes more than just a special table in … Read more
Tea ParTea owner in front of her shop

Meet the Merchant

Tea ParTea

Read how Amber Fouche of Tea ParTea by Clara Jewel in St. Louis, … Read more
Sales graphs on phone and laptop

Crisis support

Recession-proof your business: How to manage irregular overhead and cash flows

Recessions create massive uncertainty for business owners. Consumer spending slows when people lose … Read more
Roxanne Mein, LuLu, and Natalie

Meet the Merchant

LuLu’s Mexican Food

Join us as we speak with Roxanne Mein, brand and digital ordering director … Read more
Personal trainer conducting boxing workout with female client

Insights

How to start a personal training business

Becoming a personal trainer can be a rewarding business that improves lives. When … Read more