All stories

Person taking survey on phone with smileys above

Customer service

Why is the post-purchase customer experience important in the retail industry?

A successful sales process should require diverting some of your time and attention … Read more
Collage of Clover merchants we're thankful for

Meet the Merchant

We’re thankful for our merchants

Since the series’ inception we’ve featured 60-plus Clover merchants, and we’re just getting … Read more
Sales graph on mobile phone

Customer service

5 questions to ask before discontinuing a product

Discontinuing a product without taking your customers or your sales data into consideration … Read more
Inserting credit card at gas pump

Payments & processing

Entering your zip code helps prevent credit card fraud

Have you ever used your credit card at a retail store and had … Read more
Hand typing on laptop

Ecommerce

How to help detect and prevent merchant account fraud

Credit card fraud continues to rise as criminals develop even more inventive ways … Read more
Manage My Business interface on laptop and tablet

Clover app partners

Know your numbers: 5 keys to improving business performance

There are simple and actionable performance metrics that will help you better understand … Read more
man moving lawn in front of house

Home & field services

How to effectively manage employees in your landscaping business using your POS system

Want to learn more about the best landscape management software that can help … Read more
Owner of Walrus Ice Cream lisa paugh

Meet the Merchant

Walrus Ice Cream

We spoke with Lisa Paugh and Jake Anderson–owner and general manager of Walrus … Read more
Person scanning QR code on restaurant check

Payments & processing

How to make payments as easy as possible for your customers and for you

At a time of rising inflation, with recession fears looming on the horizon, … Read more
Woman looking at blouse

Customer service

Help improve customer retention with these 6 tips

What is customer retention? How do you go about fostering loyalty among your … Read more
Man holding sealed envelope

Gift cards

Get your business ready for moms, dads, & grads season

Spring got you stuck for seasonal advertising ideas? Gift cards give your spring … Read more
Table and chairs

Customer service

How to reassure your staff when business is slow

When business is noticeably slow, employees tend to worry about their jobs. Business … Read more
Group of kids working on activity

Guides

How to start a summer camp business

Starting a summer camp business can be financially rewarding, with many programs seeing … Read more
Handing over credit card

Guides

Credit Card Processing

If you’re interested in taking credit card payments for your small business but … Read more
Payment apps on phone

Insights

5 payment technology trends to watch in 2024

In 2024, customers will continue to demand more ways to pay: from to … Read more
Restaurant employee with mask

Biz ops

Clover Online Ordering: Solutions for restaurants

Starting in late May, all 50 states began the process of reopening their … Read more
Retail employees checking out customers at Station Duo

Retail

New business owner guide to recruiting for retail positions

From creating strong job descriptions to asking effective retail interview questions, use this … Read more
Grocery employee getting trained

Retail

How to onboard a new employee (including new hire checklist)

Onboarding plays an important role in employee retention and is even shown to … Read more
Couple looking at phone

Mobile

What is peer-to-peer transfer? What are the pros and cons?

Though in recent years, the definition of P2P transfers has evolved to describe … Read more
Hyacinth Jones of Achsah's Jamaican Restaurant

Back2Business

Spotlight on Achsah’s Jamaican Restaurant

For businesses across the U.S., COVID-19 has had a major impact on operations … Read more