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Customer service

5 questions to ask before discontinuing a product

You’re a small business owner, but you’re also a customer yourself. Which makes you familiar with the sense of loss

Inspiration

5 questions to ask to create a striking window display

This post is part of our 5 Questions series, helping merchants ask the right questions before making key business decisions.

Customer service

5 questions to ask when a customer has a complaint

Clover app partners

Enterprise behavior: Streamlining order delivery

Clover app partners

Clover App Market Spotlight: Help people find your products online with Pointy

3 reasons to keep your shop’s countertops clutter-free

Biz ops

3 reasons to keep your shop’s countertops clutter-free

If you’re running a business, chances are you’ve got a lot going on: customers to service, employees to manage, inventory

Clover app partners

6 tactics for unifying the front and back of house for restaurants

There are many moving parts in a restaurant—chefs developing recipes, line cooks mastering their art, servers trying to make diners

Customer service

How to reassure your staff when business is slow

When business is noticeably slow, employees tend to worry about their jobs. Absent any insight from the boss, they begin

Insights

Business trends & research roundup: millennial customers

What are the experts, surveys and latest research reports saying about appealing to and retaining millennial customers? Welcome to our monthly