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The 2019 guide to back-to-school planning
Back-to-school season is the second biggest shopping period of the year. In 2018, 29 million households across the country planned to spend more than $27 billion to equip their kids…
Walk-ins or reservations—what’s the right mix for your restaurant?
It’s one of the trickiest questions in the restaurant business: should you take reservations? Your answer can dramatically change the experience customers have and the impression people form of your…
How to increase ticket size at your restaurant
Any successful restaurant owner knows that, in order to thrive, they need to keep their eyes on the bottom line. One of the most important techniques for boosting profits is…
How smart restaurants deal with rising labor costs
Good news for the economy: hourly wages are up by more than 3% for the ninth straight month, according to the US Department of Labor. And, in the restaurant industry,…
Merchant talkback: What’s your biggest business challenge and how are you handling it?
How can merchants take on the challenges of owning a small business—staffing problems, cash flow issues, getting their name in front of customers—and still get ahead? We asked them what…
Win the waiting game: How to keep customers from leaving when tables are full – Part 1
On the one hand, it’s an enviable problem. If your restaurant is operating at capacity with people waiting to get in, business can’t be bad. As a bonus, those lingering…
5 questions to ask before you open a salon
Chances are good that you got into the beauty business because you’re creative and passionate about helping your clients look and feel their best. But when it comes to opening…
How to give your team a winning pep talk to start a new day or shift
Make it snappy. Set realistic goals. Troubleshoot problems and share ideas. Ask people to contribute. Listen well. Give targeted praise. Need a simple way to help staff feel valued and…
5 reasons restaurants fail & how to avoid them
If you’re in the restaurant business, somebody’s probably told you that most restaurants fail. Alarming statistics float around online: 60% of restaurants fail within a year, 80% within five years.…
Making seasonal planning events work for you
Black Friday and Small Business Saturday are two marquee events that many merchants prepare for months in advance. According to one study, the holiday season can generate up to 65%…