Sales transactions are crucial to healthy businesses. Disruptive events like health emergencies, whether localized or more global in nature, can threaten the well-being of your staff and customers—and ultimately your business.
The current COVID-19 situation has brought this fact front and center for many of our merchants. Today, more than ever, it’s critical to work in a clean environment and ensure sanitary transactions that offer your staff and customers peace of mind.
Here we discuss three areas of business operations where you can make immediate changes to provide your customers and staff with a safe, clean experience that puts people first and looks ahead to a more health-conscious way of doing business.
Keeping your environment clean is critical during active health emergencies—and cleanliness starts with your frontline staff. Take time to train them in these simple and effective ways that help protect them, the work environment, and customers—and lower the risk of contagion.
The CDC has also provided this handy guide for keeping your work environment and employees clean and safe.
Keeping sales transactions more hygienic—and even touchless—is easier now than ever before with a Clover POS. These are the features you have available right now on your Clover POS that can help keep your customers and staff safe.
At Clover, we take customer health very seriously and package every Clover device in a sanitary manner. In addition, the health of our workers in our manufacturing facilities is regularly monitored, and rigorous protocols are followed by all employees.
The very fact that our POS devices have glass surfaces make them a lot easier to clean than keyboards, for example. We therefore recommend using the glass surface of your Clover POS devices rather than physical PIN pads. In addition, be aware that antimicrobial treatments applied to devices are designed to damage the cell walls of bacteria, not viruses, so it remains important to sanitize any surfaces that might be exposed to physical contact.
Please also note that because there is a six-week window between the time a device is manufactured and the time it arrives at your office or store, the likelihood of a device or any of the materials included in the box transmitting a live virus is next to non-existent. You may, however, want to disinfect the exterior of any packages you receive prior to opening.
If you are also in the business of shipping physical products, notably food or materials that are shipped express or in cooler temperatures (see this article), we recommend putting sanitation protocols in place to ensure your shipments aren’t carrying stowaway germs. Make sure that any employee preparing items for shipment carries out those protocols exactly and thoroughly.
Let your customers know what you’re doing to protect them. Place a printed card inside every box you ship to customers to let them know their health and safety is top of mind and that their products have been packed hygienically.
Unfortunately, none of us can guarantee that shipping companies follow the same sanitation protocols and standards we hold. So to put your customers more at ease, consider including a printed label on your packages suggesting ways customers can sanitize the box upon arrival and before opening. This simple gesture demonstrates you and your business are concerned about customers and their experience and could pay dividends later in customer loyalty.
When it comes to the health and safety of your employees and customers, it’s better to err on the side of caution—especially in these uncertain times. Of course, none of us can completely control every aspect of business, life, or the human experience. But if you take the precautions you can to keep every link in your operational chain safe and sanitary, you’ll have done your part to reduce the risk to your community and those you serve.
We welcome any questions you have on how Clover products and services can help you keep your business transactions and products clean.
Be sure to view this important information on COVID-19 Business Preparedness. And, learn more about what Clover is doing to bring financial relief to you and all of our customers during this challenging time.