Tip pooling and tip splitting: The complete guide for restaurant owners

After all, if the team works smoothly together towards the shared goal of customer satisfaction, it makes sense to split the tips traditionally given to customer-facing employees.

Pooled tips can work well for any quick-service or counter restaurant business. It’s also a smart policy for restaurants as they introduce new business operations like curbside or delivery with their own crews. That said, tip pooling and tip splitting can be controversial topics among restaurant employees. More seasoned servers may not appreciate giving up a chunk of their tip earnings to newer employees who earn less – let alone to a back-of-house employee who takes frequent breaks. Whichever tipping policy your restaurant chooses, make sure you’ve discussed the matter with your employees and gained the team’s buy-in before implementation.

What’s the difference between tip pooling and tip splitting?

The primary difference between tip pooling and tip splitting lies in how the tips are collected and redistributed among employees:

Tip pooling involves combining all or some of the tips collected and redistributing them fairly among all employees at the end of the shift. This ensures that back-of-house staff also benefit from tips earned during the shift. Tip pool terms may be written or oral. In Canada, under the Employee Standard Act, participation in a tip pool may be a condition of employment, and employers are not obligated to seek employees’ consent before deducting amounts from their tips or gratuities for redistribution as part of a tip pool.

Tip splitting involves dividing a certain percentage or amount of collected tips between all non-salaried employees. Tip splitting can arise as an informal ‘one hand washes the other’ type arrangement between employees. Much like tip pooling, tip splitting tends to foster teamwork when it works well.

When it comes to the rules surrounding gratuities, federal, provincial, and local laws are constantly evolving. The Time Clock app (available in the Clover App Market) can help restaurant owners stay ahead of these labour laws by helping you complete payroll and keep track of changing regulations all in one place. Try out the free version of Time Clock* today to see what you’ve been missing.

Ways to split tips

There are three ways of splitting tips: by hours worked, via a points system, or based on a percentage. Homebase helps Clover merchants implement each of these systems seamlessly. Let’s walk through how each method works.

How to split tips by hours worked

To split servers’ tips by hours worked, add up the total amount of tips and then divide that figure by the total hours worked. Then multiply that figure by the hours an individual server worked.
For example, say a team of employees earned $900 together. Server #1 worked an 8-hour shift. Server #2 worked 5 hours, and server #3 worked a 7-hour shift. The total number of hours worked is 20. Divide $900 by 20 hours, and you get $45 per hour of tip revenue. Now multiple $45 by each server’s hours worked. Server #1 gets $45 x 8, or $360. Server #2 gets $45 x 5, or $225. Server #3 earns $45 x 7, or $315. You’ll notice that you can double-check your math by adding these three figures together: $360 + $225 + 315 = $900.

How to split tips using the points system

The points system can be an effective way to pool 20-100% of servers’ tips and fairly distribute them among all the employees. Under this system, different types of employees are given a certain number of points.

Let’s say your servers were given 10 points each and your bartenders and bussers were given 5 points each. Let’s further assume you have three servers working a shift, one bartender and one busser. If together this team earned $1200 in a shift, the points system would disperse the tips as follows: the three servers would get 30 points, the bartender would get 5 points, and the busser would get 5 points. The total points are 40. Now divide the $1,200 in tips by the total number of points (40) to get the worth of each point: $30.

Now multiply the point value by each employees’ number of points. In this example, the three servers would get $30 x 30 points, or $900, which they would split evenly between the three of them so that each server earns $300. Similarly, the bartender gets $30 x 5, or $150 and the busser also gets $30 x 5 or $150. Again, check your calculations by adding up the total number of payouts – these should, and do, equal $1,200.

How to split tips based on percentage

Finally, let’s consider tip splitting based on percentage. This includes tipping out support staff based on a percentage of the tips they earned. Usually, the percentage split would be 10% to the bartender and another 25-30% split between the remaining employees.

Let’s consider a to-go crew example. Imagine a delivery driver sold $1,000 in a shift and earned $180 in tips. Here’s how much the rest of the staff would earn. The cook would receive 10%, or $18. The person who took the orders would receive 6%, or $10.80. The order preparer would receive 13%, or $23.40. The busser would receive 6%, or $10.80. The delivery driver would then take home 65% of their tips, or $117.

How Time Clock can help

Regardless of the policy your restaurant adopts, it’s important to stay on top of local regulations and communicate your intentions with your team. Homebase can help Clover merchants stay in the loop with ever-changing labour laws, while seamlessly incorporating pooled tips into payroll.

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*Important Disclaimer: Homebase is the sole and exclusive provider of services described in this article. Clover does not make any representations or guarantees as to these products / services. Please see Homebase Terms & Conditions for more information.

This information is provided for informational purposes only and should not be construed as legal, financial, or tax advice. Readers should contact their attorneys, financial advisors, or tax professionals to obtain advice with respect to any particular matter.

Employers should consult federal and/or provincial laws to comply with tipping regulations.