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Staffing & Employee Management

A great team is one of the most important assets a small business possesses. Understand how to make the most of your staff, including best practices around hiring, scheduling, training, staff motivation and performance measurement.

Staffing your business well can make or break your bottom line

Any business’s first point of contact with a customer is crucial. And who is in the driver’s seat for that interaction? Staff. If a customer has a warm, productive interaction with a staffer, they will extend their positive feelings to the business as a whole. If that interaction is unpleasant, however, that transfers as well. […]

3 time-consuming problems your point-of-sale system should solve for your quick-service restaurant

In the quick-service restaurant business, managing chaos at the counter is a constant challenge. Obstacles that slow merchants down repeatedly are more than just annoyances. What many merchants don’t realize is that simple fixes often do exist to resolve these recurring challenges for good. The result? Merchants can reclaim valuable lost time, boost incoming revenue, […]

Boost your small business’s efficiency with Clover

Most small businesses start with a handful of hardworking people working together to realize an idea and bring it to life. For those businesses to flourish, however, they have to make the most of their often-limited resources. How time and tasks are managed can make or break a new business. Just ask Joseph Paolercio (also […]

How to Expand to Multiple Locations the Smart Way

The goal of any business is growth—but that doesn’t mean that expanding to multiple locations is an automatic path to success. Expanding can be a great boost to your business if you do it right, but it’s also likely to magnify any problems your business already has. After all, expanding requires a huge capital investment, […]

Training Employees to Sell More by Harnessing Personality Style (Part 2)

Welcome back to our two-part series about training employees by personality type. Inpart 1, we identified four personality types – the Driver, the Analytical, the Expressive and the Amiable – probing their mindset, communication style, strengths and weaknesses. In this post, we’ll dive into some specific do’s and don’ts for training each personality type. Ultimately, […]

How to Use Personality Styles to Train Employees

Every business owner wants employees perfectly trained to be selling machines. But it’s not just a dream. In fact, it’s easier than you think to make a part of your reality. The truth is, all of us can sell. (Yes, even you.) And even though selling comes a bit more naturally to some, identifying your […]

How to Manage a Young Staff

If your business runs on primarily part-time labor, you’ve likely got a lot of millennials on board. Do you know how to manage them effectively? This post shares 3 tips that have worked wonders for an outdoor adventure company.

Taking the work out of finding great employees

The numbers don’t lie. Your chances of making a great hire is only about 50%. In an effort to push that number a bit higher, we’ve assembled seven great tips to help you identify the best possible candidates so you can hire the best possible employees. 1. Hire an outsider. This may seem to […]

Game on! Boost employee productivity with gamification

Engaged employees are productive employees, but a recent Gallup poll shows 7 in 10 U.S. workers label themselves as “disengaged” or “actively disengaged” with their work. The result? Gallup estimates the U.S. economy loses nearly $370 billion each year due to employee disengagement. Gamification — using game mechanics and reward structure to motivate employees — can […]

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Staffing & Employee Management