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Customer service

Strategy

Help improve customer retention with these 6 tips

What is customer retention? How do you go about fostering loyalty among...

Customer service

10 retail checkout counter ideas to help improve the customer experience

Fortunately, there are strategies you can adopt to help make shopping in...

Ecommerce

What is BOPIS?

Already popular before COVID-19, both these trends will likely remain permanent fixtures...

Run your business

5 small business trends & practices that aren’t going away post-pandemic: retail edition

These trends shaped the retail industry during COVID-19 and will continue to...

Payments & processing

Creating a contactless payment experience

No swiping or dipping cards at a credit card reader No touching...

Clover apps

6 reasons to start using Clover Customer Engagement now

From managing customer feedback, offering special promos, or rewarding your best customers,...

Insights

The cashierless store trend

Some retailers may be reluctant about using the “honor system” when it...

holiday2020

Catering to last-minute shoppers while preserving your sanity

The holiday shopping season started extra early this year. This so-called “Christmas...

Crisis support

Scan to Order helps make dining in safer—and enjoyable again

This Scan to Order feature creates a fully contactless ordering and payment...

Customer service

How to deal with difficult customers during the pandemic

The pandemic has brought a host of new challenges for small business...

Meet the Merchant

Hair Studio 18

Join us as we chat with Kat Jones, owner of Hair Studio...

Clover apps

Keep your customers engaged with Feedback and Rewards

As we outlined in the first segment of this two-part series, customer...

Ecommerce

Take your business online quickly with Clover

As the COVID-19 crisis continues to unfold, one of the best things...

Customer service

How to handle difficult customers effectively

Whether it’s because someone on your staff made a mistake or because...

Marketing

Great buzz is bringing in the customers, but derailing the customer experience

We should all be so lucky to score great buzz. That is,...

Marketing

How & why to offer a referral discount

Referral programs that reward customers for bringing in new business can boost...

Biz ops

How to increase ticket size at your restaurant

Any successful restaurant owner knows that, in order to thrive, they need...

Staffing

How smart restaurants deal with rising labor costs

Hourly wages in the restaurant industry are on the rise. For merchants...

FSR

How to make an unbeatable in-restaurant experience

Today’s consumers have more options to choose from than ever for dining...

SMB

Merchant talkback: What’s your biggest business challenge and how are you handling it?

Wondering how neighboring business get through their biggest challenges? Here’s how they’re...

Money management

7 best practices to get your business paid on time

Small businesses lose out on $285 billion every year due to unpaid...

Customer service

Win the waiting game: How to keep customers from leaving when tables are full – Part 2

Want your restaurant’s popularity to last? There is a right and wrong...

Customer service

Win the waiting game: How to keep customers from leaving when tables are full – Part 1

Want your restaurant’s popularity to last? There is a right and wrong...

Loyalty

Launch a VIP customer rewards program

Today, thanks to the robust yet easy-to-use analytics packages rolled into today’s...

Gift cards

Four smart ways you should approach your gift cards program

Gift cards are far from a last-minute gifting option. In fact, people...

Staffing

How are minimum-wage hikes impacting your business?

Whether or not your state’s rate has already gone up, it’s smart...

Marketing

CRM for small businesses

Is your customer service spot on every time? Do you follow up...

Customer service

What’s the sweet spot for your return policy?

Designing a return policy for your small business can be tricky. You...

Customer service

Is your cashier checkout script boosting profits?

A customer’s checkout experience is a critical point where you can boost...

Strategy

5 questions to ask before discontinuing a product

Discontinuing a product without taking your customers or your sales data into...

Customer service

5 questions to ask when a customer has a complaint

Customer complaints can be high-alert moments. Small business owners risk not only...

Customer service

3 Reasons to keep your shop’s countertops clutter-free

Need a tidier workspace? This post will take a quick look at...

Staffing

How to reassure your staff when business is slow

When business is noticeably slow, employees tend to worry about their jobs....

Customer service

It’s a sign: Best practices for in-store signage

So, how can you keep things flowing smoothly through your store? One...