by John Beatty, CEO, Clover
The past few weeks have seen a significant disruption to our lives, work, and the economy, caused by what is now the global emergency of COVID-19. On behalf of my team, I’d like to express our commitment to and solidarity with our merchants, staff, and our extended Clover family, particularly those impacted by the coronavirus. The health, well-being, and safety of our people is the highest priority for us. With that in mind, we’re deploying teams across Clover to put together resources, relief initiatives, and information to help you navigate these uncertain times. We’ll publish this information over the next few days and weeks here on the Clover Blog.
The way we do business has changed
Across the country, life is changing on a daily basis: counties and states all over the U.S. are issuing orders for residents to stay at home and non-essential businesses to scale down operations or close completely. Many of you now find yourselves having to shift quickly from serving customers in your physical locations to making take-out, curbside pickup, and/or delivery services available, and often even setting up brand new e-commerce pages. This is why we’re calling on all of our teams to support you, our merchants, as well as the larger small business community:
- Financial relief: (see below)
- Operational support: resetting priorities for our teams to enable them to support you as you navigate the impact of COVID-19 on your orders, payments including Virtual Terminal, customer engagement, staff scheduling, payroll, and other business tasks and expenses
- Business resources: putting together timely, useful information on conducting business safely in these challenging times
- Customer service: our customer support and business consultants are on standby to answer questions and address concerns
My leadership team and I are also talking to local business owners to understand what we can do to help. We’re moving quickly to provide products and services that help mitigate the impact on your business.
Financial relief is top-of-mind but only a first step
Small businesses and their employees have been some of the hardest-hit. One of the most immediate impacts of COVID-19 is financial—if your business is ordered to close by your state or local officials, that affects your ability to generate revenue and pay your staff.
This has been one of our top priorities. We’re working with our bank and reseller partners to alleviate the financial burden that many of you are feeling right now. If you’ve bought Clover devices directly from us, we’ll be in touch regarding financial relief. If you’re working with one of our partners, they will communicate directly with you.
Keeping your business, employees, and customers safe
Apart from the financial considerations, it’s critical for small businesses continuing to operate that they do so in ways that ensure safety for their customers, workers, and suppliers. This is especially important for sectors that inherently depend on human contact, such as restaurants, food delivery companies and other food-related businesses, the health care sector, and others.
Our team is working on a series of communications on safety and sanitation, including the mechanisms available to take advantage of contactless payments and other forms of conducting business without physical contact. We’ll update this post with links as soon as they’re ready.
We all need to support each other
We’ve shifted the priorities of our internal teams to focus on what you’re telling us you need most: business continuity, financial relief, and risk mitigation. We also have the support of our parent company Fiserv, one of the world’s leaders in global payments and financial technologies. Fiserv’s strength, stability, and resources make it a solid partner in these trying times, and we look forward to making it through this together.
As the situation evolves, especially here in the U.S., we’ll continue to monitor and assess the steps to take to protect our extended Clover family of merchants, partners, and developers. Please stay safe, and take care of your loved ones, your employees, customers, and communities.
Clover is sold by leading U.S. banks including Bank of America, BBVA, Citi, PNC, SunTrust and Wells Fargo. You’ll also find Clover at our trusted partners including CardConnect, Restaurant Depot, and Sam’s Club. For more information, visit us at clover.com.