by John Beatty, CEO, Clover
First of all, thank you. Thank you for being a part of the Clover community and for sharing all your thoughts on how to make our products better for you. We’ve moved a few mountains in the last twelve months, and that means good things for your business and your customers. I’d like to share some of the big moments of 2018, because you helped make many of them happen.
2018 has been a year of continuous innovation and improvement. Based on your feedback, we invested heavily in the functionality and reliability of our core infrastructure and expanded our set of features that come standard on all Clover POS systems:
- New and improved Web dashboard and reporting features
- Multi-location inventory and reporting
- Web-based virtual terminal
- Integrated customer engagement services via Promos, Feedback, and Rewards
We have also:
- Redesigned our merchant portal
- Overhauled our Help Center, so you can get the info you need faster
- Enhanced our Clover Go app
- Expanded our payment capabilities, and…
- Fixed bugs
Elevating our merchants’ stories
Our merchants are smart, hardworking, savvy, and demanding–and I love that. Serving merchants like you is why I started Clover in the first place. It’s your enterprising spirit that encourages all of us here to do our best work. Powering hundreds of thousands of small businesses and millions of customer transactions is a huge responsibility that we don’t take lightly. In fact, I consider it a privilege to do work I deeply care about every day.
That’s why listening and talking to you is such an important part of our job. These conversations happen on the Clover Help Center, through social media posts, and through business tips published weekly right here on the Clover blog.
This year, we started a significant new endeavor that will get even more exciting in 2019. We launched a series of videos featuring you, our Clover merchants. These are stories of how you got started and how you run your businesses, a little better, smarter, and more efficiently each day. Business owners learn a lot from talking to each other, and we’re facilitating those conversations by creating a space for merchants tell their stories. So take a moment out of your day and check out the videos—and stay tuned for more information on how to submit your own story for consideration in a future Clover video.
Clover Station: The second generation
Clover Station, which many of you use, is the point of sale device that marked our entry into the market in 2014. Since then, we’ve launched a number of other devices to complement Station, including Clover Flex and Clover Mini.
Last year, I had my team ramp up work on an even more powerful version of the original Station. The result was the second-generation Clover Station that launched this year, our first major refresh of a Clover device. We added the features you’ve been requesting the most, like a larger screen, a customer facing display, and a chip card reader.
These improvements are delivering the speed and flexibility you asked for to run your business smarter and more efficiently, on a daily basis. They’re also the types of features that let you customize your setup to meet your specific business needs. Delivering a POS that can support these aspirations for our merchants was a highlight of our year.
Clover Dining: making dining unforgettable
As I mentioned above, we take your input seriously. So when we heard those of you in the full service restaurant space share the frustration of staffing and scheduling, managing tables, splitting bills, and the varying demands of your guests, we went to work.
This October we debuted Clover Dining, designed with the input of over 100 restaurants. Easy to download from the Clover App Market, Clover Dining gives you these critical features:
- Tableside service: take orders and payments directly at the table using Clover Flex
- Custom floor plans: create your unique floorplan on your Clover device
- Table management: keep track of tables and orders, and enable staff to respond quickly to changing scenarios on the floor in real time
- Shift management: optimize staffing workflows and payroll services via our integrated partner apps
I’m looking forward to hearing more from those of you in the restaurant business about how you like Clover Dining and what other features you’d like to see that would help you run your restaurant better.
New platform partnerships
We’ve always been proud of the Clover App Market. Here you can find a wide array of apps that address all manner of business needs and challenges, work seamlessly with your POS systems, and are simple to use.
But we’re bringing you an even richer App Market experience in 2019. We’ve integrated critical apps directly into our devices and are taking a more open approach to POS innovation by forging partnerships with best-in-class products and companies. Bringing in more apps with strong functionality and relevance in those functionality categories you need and care about will help make running your business easier and more efficient.
We’ve kicked off this shift with three of our partners: Gusto, which automates payroll processes; Nav, which helps merchants manage their business finances; and AP Intego, which provides insurance for small businesses. We’re working on more of these types of integrations for 2019.
More milestones to celebrate
This year we celebrated the shipping of our millionth Clover device to a pharmacy in Germany, and of the million-and-first to a restaurant right in the metro Atlanta backyard of our parent company, First Data.
We also launched Clover in four new countries: Germany, Austria, Argentina, and Canada. I’m excited that we’re able to help small businesses globally. Great ideas often come from seeing the familiar in new contexts, and I think having our development teams solve similar but distinct problems—distinct because of culture, geography, and business practices—will enhance our creativity and innovation, which can only benefit our merchants no matter where in the world you operate.
We’re living in a world where small businesses are competing with the “global conglomerate next door” to deliver the kinds of convenient and tech-forward experiences customers have come to expect, and the large companies can more easily deliver. Our growing global reach helps us make that happen for you.
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These are just a few of our highlights from 2018. Looking back at this year, I’ve been amazed with what our team has been able to accomplish. Each day here at Clover brings a few challenges and lots of small wins that add up to the big ones. We’re proud to be working at the cutting edge in the point-of-sale space, and we’re looking forward to doing our very best to make 2019 one of your very best.
(Featured image: NorWood Themes/Unsplash)