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4 experiences you should expect from a restaurant POS

November 2, 2017

This guest post is contributed by Upserve.

While it may seem like technology is everywhere, the National Restaurant Association reports that only one in 10 restaurateurs consider their operations to be “leading edge” when it comes to technology, and one-third feel they are lagging.

Eighty-one percent of restaurateurs say their restaurant uses a POS system. But half of those systems don’t feature any way for them to process payments and gain a 360-degree view of their restaurant operations, in real-time, anywhere. Restaurateurs all over the country are upgrading their point-of-sale technology to meet their needs and solve their challenges.

Whether you’re upgrading or seeking a restaurant management platform for the first time, the perfect POS should deliver four values in your experience with it: reliability, ease of use, support, and training.

Reliability

Your point-of-sale is going to be the heart of your business. You don’t have time for an outage in software that could cost your business hundreds or thousands of dollars in lost customers. But unfortunately, those types of outages and disruptions can happen.

With that in mind, a restaurant POS should provide an Offline Mode capability. This ensures your service is able to operate normally if connectivity is lost. Offline Mode is automatically triggered whenever the system senses a loss of connectivity. During this time, your experience with the POS does not change, and your guests’ experience with your restaurant does not either. You can open and close checks, fire off orders to the kitchen, print receipts, collect payments, adjust tips … all the critical functions for the restaurant

Easy to use

Nowadays, best-in-class restaurant POS systems are designed so that if you can use a smartphone, you can use a POS. That’s the kind of technology you should be using in your restaurant.

Believe us, this isn’t a “nice to have” difference. It adds significantly to your margins, employees’ productivity and the experiences of your guests. You’ll save time training, there will be less room for error and building guest loyalty is easier than ever with built-in restaurant analytics in modern restaurant POS software.

POS support

Your restaurant doesn’t operate on a nine-to-five schedule, and neither should the support it receives. When something is off, you don’t have time to wait for an appointment or for the next “business day,” and you certainly don’t want to pay an extra fee.

Support is an experience that should not be undervalued but can be misunderstood. Legacy point-of-sale providers often charge for the ability to call for basic troubleshooting, and restaurant owners have estimated that fees can climb north of $2,000 a year.

Modern restaurant POS providers typically take a different approach, offering support as part of their service. This means basic support services don’t come at a cost that racks up month after month. Plus, their support call center will be open 24/7/365. Yes, that includes holidays.

Most solutions will offer a version of this support, but there are areas you can dig into. Top-tier providers will assign a dedicated account manager to your restaurant, and may offer in-app chat from the mobile app and a variety of channels for support: phone, email, chat and more. Be sure to inquire about what you’ll get to ensure the best experience.

Training

Anyone who has ever trained restaurant staff knows it can be time-consuming, disruptive and costly. In fact, one of the major hesitations for upgrading restaurant POS software has to do with training. When you are evaluating a POS system, you’ll want to consider how the system you select can speed up the learning curve by offering you an experience that is intuitive and easy to use.

Training represents a real, but often hard-to-measure, cost to the business — particularly in an industry with high employee turnover. Thus, ease of use and restaurant-specific design are essential when it comes to training.

Look for a restaurant POS that can provide you with a Training Mode function. This allows your staff to train on a terminal and learn the features of the POS while using your data and menu, without impacting your reports or service.

At the end of the day, having a restaurant POS provider that gives you the experience you deserve is the difference between paying for a service and paying for real value.

Upserve is a restaurant management platform serving up everything restaurant staff need to know to run a smoother operation and exceed guest expectations.