3 jobs your restaurant point-of-sale should be able to get done

December 6, 2017

This guest post is contributed by Upserve.

For restaurateurs, the term restaurant “point of sale” is a bit loaded. It’s a necessary piece of technology, for sure, but for many owners and operators it doesn’t feel like it’s much more than a system designed to accept payments.

New POS technology has obvious surface-level benefits (managing voids, EMV compliance, check splitting, restaurant analytics, etc.) but beyond that, there are many features a restaurant POS has that are the difference between paying for a service and paying for a value.

But with hundreds of restaurant technology options available, restaurant decor decisions to be made, and menu ideas to be vetted and approved, it’s no wonder many restaurateurs are not exposed to the full power of their POS software.  

Time for a performance check-in with your restaurant point of sale. Can it get these three jobs done?

1. Build a better menu

Turning restaurant menu ideas into reality takes a lot more than selecting some appetizers, meat and pasta dishes, and a cocktail list.

Restaurant owners and their managers know that they need to be able to quickly determine inventory, understand which dishes are selling, which ones never move, and even which seasonal items and specials will resonate with guests. Plus, during a shift, your servers want to be able to fire the right items at the right time, modify things easily, and know when something has been 86’d. That’s a lot of information to process.

Your restaurant point of sale can help you manage all of that with these features:

  • Real-time inventory monitoring: Automatically cancel items and alert servers, that’s FOH and BOH communication streamlined
  • Menu templates: Adding your menu to your POS shouldn’t feel like putting together a jigsaw puzzle
  • Menu customization and menu search means that you can revise your menu, build courses and automatically fire items with a quick tap


2. Enhance the guest experience

Do you want to split the check 4-ways? No problem. Do you want to split the bottle of wine between two people? Should be easy. Adding the tip to an EMV transaction, closing out a tab–whatever it is that your guests need, you should be able to do it with ease. Enhancing the guest experience is the business of your restaurant POS. And that’s just when the guest is inside of the restaurant.

Your restaurant point of sale should be able to help you enhance the guest experience with these features:

  • New vs. repeat guest breakdown: Understanding if you should drive up the check average or bring in new guests is essential
  • Online ordering: Because 6 percent of the total orders made in restaurants are online orders
  • Tableside service: With a mobile POS taking orders is not just easy, but leaves less room for error
  • Item notes: Because communication from the front of the house to the kitchen should be easy, and a food allergy is important information for them to have


3. Lower employee turnover

Put simply: managing turnover can be accommodated with data and restaurant analytics. Using your restaurant point of sale, you can easily reduce costs and maximize the return on resources – both inventory and personnel.

Built-in features should make it easy to keep a close eye on labor and inventory costs, day-to-day, hour-to-hour and shift-to-shift. You’ll know exactly which servers are making the most money, moving the most product, and keeping things most efficient inside and outside of the dining room. Something as simple as optimizing a floor layout, or modifying which staff members handle certain table sizes, can go a long way toward fully covered, completely efficient services…and happy staff.

Plus, these features of your restaurant point-of-sale keep restaurant staff smiling:

  • Split checks, split items: Split it as many ways as the guests at the table wants, really
  • Shift notes, a logbook: Communication should be seamless
  • Check and tab management: Your servers move at the speed of hospitality, which means searching for a check, searching by tab and splitting everything easily is a huge bonus
  • Tip adjust: Because adding tips to the check without the card, especially with EMV compliance, shouldn’t disrupt anyone’s flow

Bottom line: if your restaurant point-of-sale is not saving you time, making you money, and providing you with a reliable, easy-to-use experience, then it’s didn’t pass this performance review.

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